Overview
Welcome to Skelter Art! By purchasing from my shop, you agree to the following terms and conditions. These terms apply to all orders placed via our website and are subject to UK law. If you have any questions, feel free to contact me at [email protected]
Products
• Each item is handmade, and minor variations may occur due to the nature of the crafting process.
• Product descriptions and images are provided as accurately as possible, but colours may appear slightly different due to screen settings.
Pricing & Payment
• All prices are in GBP (£) and exclude any additional customs fees or taxes that may apply to international orders.
• Payment is required at the time of purchase via the secure payment methods provided at checkout.
Shipping
Processing Time
• Orders are usually processed within 3-5 business days and shipping time vary depending on destination.
• Custom orders may take longer; details will be provided at the time of purchase.
Please note due to GPSR rules I sadly no longer ship to the EU or Northen Ireland.
Shipping Rates & Delivery Times
• UK Shipping: Estimated delivery within 5-7 business days
• International Shipping: Estimated delivery within 10-20 days, depending on the destination.
Please note that delivery times are estimates and may vary due to customs or postal delays, particularly during peak seasons.
Customs Fees & Import Taxes
• International buyers are responsible for any customs fees or import taxes that may apply.
• I am not responsible for delays caused by customs.
Returns & Refunds
Cancellations
• You may cancel your order within 24 hours of placing it unless the item has already been shipped.
Returns & Refund Policy
• I accept returns for non-custom items within 30 days of receipt. Items must be returned in their original, unused condition.
• Custom or personalized items cannot be returned unless they arrive damaged or defective.
Refunds
• Refunds will be processed once I receive the returned item.
• Original shipping costs are non-refundable, and the buyer is responsible for return shipping costs.
Damaged or Defective Items
• If your order arrives damaged, please contact me asap / within 48 hours of receipt with photos of the damage. I will work with you to resolve the issue!
Privacy Policy
• Your personal information is collected and used solely for processing your order and delivering your items.
• I will never share your information with third parties unless required by law.
Liability
• I am not responsible for delays, loss, or damage caused by shipping carriers.
• I am not liable for any additional costs incurred due to customs fees or taxes.
Contact Information
If you have any questions, concerns, or issues, please contact me at:
• Email: [email protected] (all marketing emails will be reported and marked as spam)
• Address: Skelter Art Studio, PO Box 1531, Beccles, NR34 4AX